Online Prescription in Australia: 100% Bulk Billed

Our AHPRA-registered medical practitioners are equipped to prescribe medications for a range of common health issues, including chronic conditions like diabetes, hypertension, and asthma, as well as treatments for fever, flu, and pain relief. With appointments available seven days a week and prescriptions sent instantly online, accessing healthcare has never been easier.

How do online prescriptions work?

During your telehealth consultation, describe your symptoms and health concerns to the doctor. If a prescription is appropriate, the online practitioner will send you a secure digital token via SMS or email. This token contains a unique QR code, which acts as your prescription. Present this token at a pharmacy, where the pharmacist will scan it to retrieve and dispense your medication. Each prescribed medication is issued with a separate token.

Benefits of online prescriptions

• Convenience: No need for physical prescriptions—access your medication anytime, anywhere. This is especially useful when traveling or if visiting a doctor in person is challenging.
• Security: Reduces the risk of lost or damaged prescriptions while minimising prescription errors.
• Efficiency: Streamlines the process—simply forward your prescription token to the pharmacy, allowing them to prepare your medication in advance for pickup or delivery.

Managing online prescriptions

If you’re taking multiple medications, an active script list (ASL) helps store all your prescriptions digitally. With your consent, any participating pharmacy can access your ASL, making it easier to manage medications without needing multiple prescription tokens.

What is an active script list (ASL)?

An ASL is a secure digital system that consolidates all your online prescriptions in one place. This eliminates the need to track individual prescription tokens. Simply visit a participating pharmacy, provide consent, and the pharmacist can retrieve and dispense your medications.

How to set up an ASL?

• Visit a participating pharmacy with identification and request enrolment.
• Once registered, all your prescriptions will automatically be added to your ASL.
• When filling a prescription, give your consent for the pharmacy to access your list and dispense your medication.

Can someone else collect my prescription?

Yes, a trusted family member, caregiver, or authorised agent can collect your medication by presenting your prescription token at the pharmacy. If you use an ASL, you can authorize a caregiver to access and manage your prescriptions on your behalf.

What if I delete my prescription token?

If you accidentally delete the SMS or email containing your prescription, you can request a resend. Simply contact support@hola.health for assistance.

How to collect your medication?

Visit a pharmacy of your choice and present your prescription token for scanning. The pharmacist will retrieve your details, dispense the medication, and offer professional advice as needed. You can also opt for home delivery to save time.

Is the online prescription system secure?

Yes, online prescriptions are encrypted and designed for privacy. Only you and authorised pharmacists can access them. Your prescription remains protected until presented at the pharmacy.

Are online prescriptions accepted by local pharmacies?

Most pharmacies in Australia accept online prescriptions. Once you receive your prescription token via SMS or email, you can present it at a pharmacy for dispensing. Some pharmacies also offer home delivery for added convenience. If unsure, check with your preferred pharmacy beforehand.

Do doctors need to send a paper prescription?

No, a paper prescription is not required. Patients can choose from:

• Receiving a printed prescription from the clinic.
• Getting an online prescription via SMS or email.
• Linking prescriptions to an active script list (ASL) for seamless pharmacy access.

This flexibility allows you to choose the best method for receiving and managing prescriptions.

Receiving an online prescription: What do you need?

To receive an online prescription, you must have:

• A smartphone capable of receiving SMS or
• An active email account
• A valid Medicare or IHI number

Ensure your healthcare provider has your correct phone number or email to avoid any delivery issues. If you don’t have access to a smartphone or email, you can authorise a trusted person to receive it on your behalf.

Can online GPs provide prescriptions?

Yes, certified online doctors in Australia can prescribe medications via telehealth consultations. If appropriate, they will issue an online prescription, which is sent to your phone or email. However, controlled substances cannot be prescribed online and may require an in-person consultation.

Preparing for a telehealth appointment for an online prescription

For a smooth consultation, follow these steps:

• List current medications (dosages, past prescriptions)
• Note any allergies or chronic conditions
• Ensure a stable internet connection and charged device
• Test your microphone and camera if using video
• Find a quiet, well-lit space for the consultation
• Write down any symptoms or questions you’d like to discuss

What to ask your doctor or practitoner for online prescription?

• Is this medication the best option for my condition?
• What is the recommended dosage and duration?
• What side effects should I be aware of?
• Are there any non-prescription alternatives?
• How should I handle missed doses?
• Will this medication interact with others I’m taking?
• Can I request a refill if needed?

How do online prescriptions differ from paper prescriptions?

• Digital convenience: No need to carry paper prescriptions—access them directly from your phone.
• Secure & private: Encrypted and stored safely to prevent loss or damage.
• Seamless pharmacy integration: Pharmacies can quickly scan and dispense medication without handling paperwork.
• Reduced risk of errors: Eliminates handwriting misinterpretations common with paper prescriptions.

By leveraging online prescription, you can save time, access medications easily, and ensure a smooth healthcare experience.

How long does it take to get a prescription online?

At Hola Health, we understand that when you’re feeling unwell, the last thing you want is to wait for hours. That’s why our telehealth service connects you with an Australian-registered doctor or a health practitioner within 15 minutes, ensuring a fast and efficient consultation. If your doctor deems it necessary, they will issue your prescription promptly. Whether you need a prescription for a common ailment or a more complex condition, our doctors are here to help – anytime, anywhere. With 24/7 availability, including weekends and public holidays, you can rely on Hola Health for quick, secure, and convenient care when you need it most.

Can my GP refuse to prescribe?

A general practitioner has the authority to decline the medication prescription if it is determined that such action would not serve the patient’s best interests or is deemed inappropriate for the individual’s medical condition. This determination may consider various factors, including the patient’s medical history, contraindications, or the absence of a definitive diagnosis. General practitioners are responsible for ensuring that all prescribed medications are safe, effective, and aligned with the needs of the patient. When a general practitioner refuses to prescribe medication, they may propose alternative treatment options or recommend that the patient seek further evaluation from a specialist.

Same-day online prescription delivery

At Hola Health, getting your medication delivered to your door is simple and convenient. With our telehealth platform, you can easily select the product you need and choose a local pharmacy to fulfill your prescription. Simply upload your prescription, pick your preferred delivery time, and we’ll take care of the rest. Your medication will be delivered to your address within hours, anywhere in Australia. Enjoy the ease of same-day prescription delivery today. Note: Same-day delivery availability depends on your local pharmacy and location. Prescription delivery is an innovative and expanding service across Australia, made possible by advancements in technology and supportive regulations. This service significantly improves access to medications, especially for those in remote areas. However, it requires careful regulation to ensure patient safety and prevent misuse. As technology and infrastructure continue to evolve, prescription delivery is poised to become an essential part of Australia’s healthcare system.

Can I use this service from anywhere in Australia?

Yes, online prescription services can be used from anywhere in Australia. This is beneficial for patients living in rural or remote areas, patients with mobility issues, patients who cannot take off work/school, new parents, older adults and patients with chronic conditions for easy medication management. The convenience of online prescriptions makes them most coveted across Australia.

Will an online prescription be accepted by the pharmacist?

Yes, online prescriptions are accepted across most pharmacies in Australia.

How many repeats can I get with my prescription?

The number of repeats on a prescription depends on the doctor who is approving your medication and is stated clearly on the eScript provided.

Are Hola doctors’ real doctors?

Yes. All Hola Health doctors are fully qualified, AHPRA-registered Australian doctors who can legally practice in Australia. They will adhere to highest standards of care in providing medical advice and issuing various medical documentation.

Can I get a prescription online without seeing the doctor?

Yes, you can get a prescription online without seeing a doctor physically, thanks to the evolution of eScripts. Instant scripts or eScripts are available 24/7. If approved by an online doctor, these scripts can be issued within 15 minutes making them quicker and easy to access. To get an online prescription, you need to:

• Consult a licensed medical practitioner online and request online prescriptions
• Fill in your details and make the payment
• Speak to an AHPRA-registered online doctor and discuss your medical concerns
• Post approval from the doctor, an eScript will be sent to your registered mobile number as an SMS
• You can even get reminders about prescription refills with Hola Health

Is it safe to get prescriptions online with Hola Health?

Yes. Hola Health follows strict patient-confidentiality measures and adheres to highest standard of data protection with data stored in encrypted servers located in Australia. Hola Health’s secure platform makes it safe for patients to get their scripts online from anywhere in Australia, 24/7.

What if I delete my prescription token?

If your eScript token is lost or deleted, you can request a resend through the Hola Health support team. The support team will resend it as a PDF token, so it will come via email and still be usable in the exact same way.

Do doctors need to send a paper prescription?

No, an online script is equivalent to a paper prescription and is valid across most pharmacies in Australia.

What does bulk billing mean in telehealth? 

Medicare bulk billing means your telehealth consultation to receive an online script is billed directly to Medicare, if eligible.

Can I get an online prescription bulk billed at Hola Health? 

Yes. Hola Health offers bulk billed online prescriptions for medication listed to eligible patients. If you meet Medicare and clinical criteria, you will not pay any consultation fees.

What does bulk billing mean for online prescriptions in Australia? 

In Australia, bulk billing for online prescriptions means the consultation fee is fully covered by Medicare.

Are there any fees involved if my online prescription is bulk billed?

No. If your consultation is bulk billed, there are no out-of-pocket fees.

Do all patients qualify for bulk billed online prescriptions? 

Patients who meet the criteria for bulk billed online prescriptions such as holding a valid Medicare care, is eligible for the medication being requested qualify for bulk billed online prescriptions. Please note, Hola offers bulk billed inline scripts for medications listed.

What happens once my prescription is approved?

Once your online prescription is approved it will be sent to your registered mobile number as an SMS. This SMS will contain a digital token which will be either a QR code or a bar code and can be scanned at most pharmacies in Australia. Alternatively, you can dispense the medicines through a pharmacy online and get them delivered to your location.

Will the online doctor have the same qualifications as a normal GP in clinics near me?

Yes, your online doctor has the same qualifications as a normal GP. Online doctors are AHPRA-licensed medical practitioners who are eligible to practice in Australia. They hold the same validity as the regular doctors in the clinics near you.

Are online prescriptions valid?

Yes! Online prescriptions, also known as eScripts or Rx Prescriptions, are digital versions of traditional paper prescriptions. They offer a safe and convenient alternative, as both online and paper prescriptions follow the same regulations for prescribing and dispensing medication.

When will I receive an outcome from my consultation?

After your consultation with our AHPRA-registered practitioner, you will get your prescription via SMS instantly, if approved. It usually takes minutes. You can request a script from anywhere in Australia – city or rural suburbs. Explore: Online prescriptions Sydney | Online prescriptions Melbourne | Online prescriptions Perth | Online prescriptions Brisbane