Can telehealth help with chronic pain & body ache?
Written by Dr Nelson Lau, MBBS FRACGP, GP & Digital Health Specialist.
Contents
Summary: Telehealth is emerging as a convenient and effective option for managing chronic pain conditions like back pain, arthritis, and fibromyalgia. While it's not suitable for emergencies or physical exams, online doctors can assess symptoms, adjust medications, refer to specialists, and guide pain management strategies right from your home. It's especially helpful for children, older adults, and pregnant women, and works best with honest communication and consistent follow-ups.
You know that feeling when your lower back decides to stage a revolt right before an important week at work? Or when that familiar ache in your shoulders creeps back after you thought you'd finally gotten it under control? The last thing you want to do is sit in a crowded waiting room for an hour, especially when moving around hurts.
Here's something that you may not have considered: telehealth has become a legitimate option for managing pain—and I'm not just referring to a quick chat that ends with "take some medicine." In certain scenarios, people dealing with chronic pain related issues ranging from arthritis flare-ups to fibromyalgia episodes can be adequately managed via telehealth.
Can telehealth help with pain management?
Let me be clear about what telehealth can and can't do. You're not going to get a physical exam through your laptop screen, and nobody's suggesting you skip the ER if you're having chest pain. But for the day-to-day management of chronic conditions? It's proven surprisingly effective.
I've talked to patients who've been managing their rheumatoid arthritis symptoms through monthly video calls, adjusting medications based on how they're feeling, and getting referred to local physical therapists—all without the hassle of driving to the doctor's clinic during a flare-up.
When to call the dial a doctor for pain?
Here's when reaching out to an online doctor actually makes sense:- Your pain isn't brand new, but it's getting worse or changing in ways that concern you. Maybe your usual morning stiffness is lasting longer, or your chronic back pain has started radiating down your leg.
- You're dealing with medication questions. Should you increase your dose? Try something different? These conversations happen well over video calls, especially when your doctor can review your history and current symptoms.
- You need someone to help you figure out if this is "wait and see" territory or "get to urgent care now" territory. Sometimes you just need that professional perspective to know whether you're overreacting or underreacting.
Does stress affect pain?
Here's something that many may not realise stress doesn't just make you feel awful emotionally—it legitimately makes pain worse. Your jaw clenches when you're anxious, your shoulders tense up during difficult conversations, and suddenly that chronic headache is back with a vengeance.
The interesting thing about telehealth is that doctors are getting better at addressing this connection. They're not just prescribing pain medication; they're teaching breathing techniques, discussing sleep hygiene, and where appropriate, are referring patients to therapists who specialise in chronic pain management.
Also read: What does stress do to the body?
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How can online doctor help with
Pain in children:
Ever tried to get a cranky, hurting child to a doctor's office? Telehealth lets you get professional guidance while your kid stays comfortable at home. Plus, paediatric doctors can observe how a child moves and interacts in their natural environment, which sometimes reveals more than a sterile exam room would.Pain in older adults:
When you're 75 and dealing with arthritis, the idea of driving to multiple appointments becomes exhausting. Virtual consultations can handle medication reviews, symptom monitoring, and coordination with other specialists—all crucial for this age group.Pain during pregnancy:
Pregnancy brings a whole catalogue of aches and pains, and it's not always clear what's normal versus concerning. Online doctors can help sort through these symptoms and advise on safe treatment options when you're trying to avoid unnecessary medications.
Having said that, of course if any patient of any age is suffering from severe acute pain, they should be assessed in person by a doctor.
Can telehealth treat back pain?
Back pain might be telehealth's biggest success story in pain management. Doctors can watch how you move, assess your posture, guide you through simple movement tests, and recommend specific exercises—all through a screen. They can prescribe muscle relaxants when appropriate and fast-track referrals for imaging or physical therapy when needed.
One patient told me her doctor identified that her "mysterious" lower back pain was likely related to her new work-from-home setup after being able to assess it via their video call. Two weeks of ergonomic adjustments and targeted stretches solved a problem that had been bothering her for months.
Also read: Natural remedies that may relieve chronic pain
Can an online doctor help with chronic pain?
For chronic pain, consistency matters more than fancy equipment. Regular check-ins with the same doctor who understands your history can be incredibly valuable. They can track patterns, adjust treatments gradually, and coordinate with other specialists in your care team.
The key is finding providers who understand that chronic pain management isn't just about prescribing medication—it's about sleep quality, mood, activity levels, and overall quality of life.
What to expect from the telehealth call?
Forget any preconceptions about quick, impersonal consultations. Good telehealth appointments for pain management can be thorough. Your doctor will want to know:- Exactly where it hurts and how long it's been going on
- What makes it better or worse
- How it's affecting your sleep and daily activities
- Your complete medication list and medical history
- What you've already tried
Questions to ask your online doctor
Don't waste your appointment time being polite. Come prepared with specific questions:- Based on my symptoms, what are the most likely causes?
- Do I need any tests or scans?
- Should I change anything about my current medications?
- What warning signs should prompt me to seek immediate care?
- When should we reconnect to assess how things are going?
Benefits of telehealth in pain management & treatment
Beyond the obvious convenience factor, telehealth offers some real advantages for pain management:- You can have regular follow-ups even when you're having a bad pain day. No forcing yourself to drive when you can barely sit upright.
- You can access specialists who might be hours away from your location.
- You can maintain consistent care even when life gets complicated—traveling for work, dealing with family obligations, or managing other health issues.
Considerations: Telehealth for patients looking for pain management
Telehealth works best when you're honest about your symptoms and committed to following through on recommendations. Keep track of your pain patterns—many patients find that a simple pain journal helps doctors understand what's really going on.
And remember, some situations still require in-person care. Sudden severe pain, suspected injuries, or concerning neurological symptoms need immediate, hands-on evaluation. Telehealth also helps in securing quick medical certificates, valid online scripts, legitimate online doctor referrals and online chemist delivery.
The bottom line
Pain management through telehealth isn't a magic solution, but it's become a genuinely useful tool for many people dealing with chronic conditions. It's particularly valuable for ongoing management, medication adjustments, and getting professional guidance when you're not sure whether your symptoms warrant immediate attention.
The best part? If your online doctor determines you need in-person care, they can often help coordinate that next step, sometimes with providers in your area who understand your specific situation.
Pain might be inevitable sometimes, but suffering through it alone—or struggling to access appropriate care—doesn't have to be.
Concerned? Get a specialist referral without leaving your couch in just 15 minutes.
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This blog is for general informational purposes only and does not indicate that Hola Health provides all treatments or preventive measures mentioned. It is not intended to be a substitute for professional medical advice. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. For emergencies please immediately contact 000. Any medical topics discussed are intended to educate, not to imply availability through Hola Health.
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Call 000 for emergency or urgent medical help.
Address: 79 St Georges Terrace, Perth WA 6000
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