Can you get a medical certificate for Uni via telehealth?

Summary: University students can get a medical certificate through telehealth, if a registered medical practitioner issues it after a genuine real-time consultation (eg. via a phone or video). Most universities recognise these certificates, but policies may differ. Telehealth generally works well for mild health concerns, while more severe conditions may warrant direct physical examination. Misuse of the service can lead to academic or ethical consequences. Importantly, medical certificates should only be issued following a real-time consultation, as per the Medical Board of Australia’s guidelines. 

Telehealth has transformed the way individuals access medical care in recent years. It offers convenience, flexibility, and quick medical assistance without the necessity of attending in-person appointments at a clinic. One common question among university students is whether it’s possible to obtain a medical certificate through a virtual consultation. The short answer is yes, in most cases, students can receive a legitimate medical certificate via telehealth, subject to specific conditions and regulatory standards.  

How do I get a medical certificate for university?

1. Find the right telehealth platform:

2. Explain your condition:

3. Receive the medical certificate:

4. Submit the certificate to the university:

With Hola, get sick note online from AHPRA-registered health practitioners for single day or multiple days.  

Also read: What to tell a doctor to get a sick note

Important considerations – legal validity, university requirements

1. Legal validity:

• Registered practitioner: The medical certificate must be issued by a registered healthcare provider who is licensed under the Australian Health Practitioner Regulation Agency (AHPRA).  
• Accurate information: The details included in the medical certificate must be accurate and reflect an authentic medical issue. Altering or misusing a certificate is a serious violation and may have legal consequences.  
• Signed and dated: A valid document must clearly state the doctor’s full name, professional qualifications, AHPRA registration number, date of consultation, and the doctor’s signature. It should list the clinic’s name and address.  
• Privacy-compliant: Medical certificates are not required to include diagnostic specifics. The report should only indicate that the individual was unfit for study during a specific period, unless additional information is needed and the patient has given consent.  

2. University requirements:

• Relevant dates: The certificate must accurately indicate the dates during which the student was unable to participate in academic activities. This enables the university to determine eligibility for extensions or special considerations.  
• Submission deadline: Each university has its rules regarding the timeframe for submitting a medical certificate, usually within 3 to 7 days of the missed class, examination, or assessment. Late submissions might be refused.  
• Sufficient detail: The certificate should include a statement from the doctor confirming that the student was medically unfit to attend classes or fulfil academic responsibilities during the indicated timeframe.  
• Format: Some universities require students to submit certificates via an online portal or by utilising a designated certificate template. It is essential to check your institution’s policies to ensure the document fulfils the required criteria. 

Why online medical certificates matter

• Ease of access and convenience: Online medical certificates simplify the process for individuals seeking healthcare services, regardless of their geographical location. Whether someone resides in a remote area or is unable to leave home due to illness, they can still acquire the medical documentation they need with minimal effort. 
• Time efficiency: Digital certificates remove the necessity for lengthy clinic appointments or waiting room delays. Patients can obtain a certificate within hours, conserving time and minimising disruptions to their daily lives. 
• Requirements of schools and workplaces: Numerous employers and educational institutions mandate proof of illness or medical leave. Online certificates afford a fast and dependable way to fulfil these obligations while ensuring professionalism and adherence to regulations. 
• Ongoing care: As online consultations frequently involve digital record-keeping, follow-up care becomes more manageable. Patients' health histories and treatment plans can be efficiently tracked, benefiting patients and healthcare providers. 
• Validation from legal and professional perspectives: These certificates are generally provided by licensed healthcare professionals and comply with the required legal standards. They are valid in most professional and legal settings. 
• Confidentiality and privacy: For individuals who wish to maintain the privacy of their health issues, online services present a discreet option compared to in-person visits. Certificates can be securely stored and shared digitally, ensuring confidentiality and security. 
• Response to pandemics and crises: During public health emergencies like COVID-19, online certificates were essential in minimising physical interaction. They facilitated the management of medical leave, quarantine protocols, and return-to-work procedures more effectively. 

Australian university guidelines

Most Australian universities recognise medical certificates from registered practitioners, including those acquired through valid online consultations. Institutions usually request that the certificate include the practitioner’s details, the consultation date, and a clear indication regarding the student’s ability to study or attend classes. However, it is generally the student's responsibility to ensure the certificate aligns with their university’s specific policies, and creating false medical documents can lead to severe academic repercussions. 

Online medical certificates are more than just a digital convenience—they're a practical, timely, and secure solution for modern healthcare needs. As telehealth continues to evolve, the importance of online certification will only increase in providing individuals with the support they need, wherever they may be. 

Who can provide these certificates?

Is an online medical certificate the same as a regular medical certificate?

What to do after receiving the certificate

After obtaining your online medical certificate, ensure that all details are correct and complete. This includes verifying your name, the date, and the healthcare provider's qualifications. Keep a digital copy for your records and send it to your employer, university, or pertinent institution following their specific instructions. Some may require direct submission via an internal portal, while others might accept it as an email attachment. If the certificate pertains to a chronic condition or prolonged absence, it may be wise to schedule a follow-up appointment to ensure accurate documentation and continued care. 

In summary, telehealth is a convenient way for students to obtain a medical certificate for valid health concerns, provided the consultation is authentic and conducted by a licensed doctor.